Terms and Conditions 

Introduction 

This document applies to herbal consultations with Natalie Blechner of Root & Seed Herbal.

By booking an appointment with Root & Seed Herbal (“Root & Seed”), you (“the client”) agree to the following terms and conditions. Root & Seed practice offers consultations and herbal medicine to support your health and wellbeing and not a replacement for professional medical advice and or treatment.

Support will be provided through a collaborative approach to help clients reach their health goals and any client with serious signs or symptoms that fall out of the scope of safe complementary practice (‘red flags’)  will be referred to their medical professional. Root & Seed reserves the right to determine which cases fall outside their scope of practice, in which event an appropriate referral will be recommended.  In the case of a referral, Root & Seed will make clear the intent to step outside the boundary of the consultation covered in this document.

No claim is made as to the efficacy of any Root & Seed protocol. The degree of benefit obtainable may vary between clients with similar health problems. While the best course of action is continually sought, there always exists the possibility of side effects, adverse reactions, or inefficacy of treatment.

Root & Seed Herbal holds your safety and well-being as top priority in the management of your health.

Root & Seed operates in accordance with the standards of professional practice in naturopathy as governed by the General Naturopathic Council (GNC).

Root & Seed Herbal is insured for professional liability and malpractice under policy number ZUR-ANP/26/04/10 with Natalie Blechner trading as Root & Seed Herbal

Client records are retained securely for 7 years following the last consultation, in line with GNC and GDPR requirements.

If you wish to make a complaint, contact Natalie Blechner of Root & Seed Herbal. If unresolved, you may contact the Association of Naturopathic Practitioners (ANP) or regulating body the General Naturopathic Council (GNC) for further guidance.

 Consultations 

• Consultations will take place online, unless otherwise agreed.

• Clients must ensure they are in a quiet, private space where they will not be overheard or disturbed. Sessions must not take place in public or while in transit.

 Note Taking 

• With consent, sessions may be transcribed using a secure service to support accurate note-taking.

• All recordings are deleted once notes are completed, and a summary is available upon request.

 Communication Between Appointments 

• Working hours are Monday, Tuesday, and Friday, 10:00 am – 6:00 pm.

• Please allow at least 48 hours for replies. Emails are not monitored outside of these hours.

 Session Times and Appointments 

• Initial appointments last 90 minutes.

• Follow-ups are usually scheduled 2–4 weeks after the initial appointment and last 50-60 minutes.

• Sessions will aim to start on time. If the client is late, a 15-minute wait will be allowed, and an attempt will be made to contact them. After this, the session will be considered missed and charged in full (except in emergencies).

 Cancellations and Fees 

• Appointment cancellation are subject to the policy detailed on the website.

• All consultations are paid in advance.

• Cancellations with more than 72 hours of notice will incur no fee.

• Cancellations made within 72 hours will incur a 50% cancellation fee of the consultation fee.

• Cancellations within 48 hours will be charged in full (100% of the consultation fee)

• Discretion may be applied in emergencies (e.g. sudden illness or crisis).

To cancel or reschedule a session, please text 07393 611585 or email natalie@rootandseedherbal.com with at least 72 hours' notice. An effort will be made to accommodate another appointment.

 Prescriptions 

Herbal medicines are prescribed with care and tailored to each individual's health needs.

The herbalist takes responsibility for all prescriptions and will adjust treatment as needed.

• Repeat prescriptions can be ordered between appointments and include a dispensing fee of £6.

• Prescriptions are posted with Royal Mail 24 hours Tracked on payment.

• Dispensing takes place on Mondays, Tuesdays, and Fridays only.

• After three months of repeat prescriptions, a follow-up appointment is required to review and adjust as needed.

• For repeat orders, please allow up to a week for processing and delivery after payment is confirmed.

Disclaimer
Herbal medicine supports wellbeing but does not replace medical care from your GP or other health professionals.

 Client Responsibilities 

• Clients are responsible for informing the herbalist of all relevant pre-existing health conditions, allergies, and medications previously or currently in use. This ensures the safe and effective preparation of herbal medicine.

• Clients must keep the herbalist informed of any changes to their prescribed medication or supplements as well as new medical conditions or symptoms should they arise.

• If a client becomes or plans to become pregnant or begin breastfeeding  they must notify the herbalist immediately so the prescription can be reviewed.

• Clients is responsible for contacting their GP about any health concerns and about any medication provided by Root & Seed as this is necessary because of possible reaction between medication and herbal medicine.

• Clients is promptly directed to consult their doctor promptly or equivalent medical professional if they have not previously done so regarding their condition.

• Clients will not alter or discontinue treatments prescribed by a licensed health professional without consulting the individual who prescribed it.

 Reasonable Accommodations 

Any accommodations such as session reminders, breaks, or space for stimming that a client may need can be discussed.

 Understanding and Compliance :  

Clients will inform Root & Seed if they do not understand any given part of the recommendations or if they are uncomfortable with any aspect of the care provided. The suitability of the advice depends on the accuracy of answered questions during the consultation and completed questionnaire. Responsibility cannot be accepted if important information is withheld or in cases of non-compliance.

Clients understand that the recommendations are personal to you and may not be appropriate for others.

Clients must contact their medical practitioner should they wish to continue any specified Root & Seed medicine for longer than the original agreed period, to avoid any potential adverse reactions.

 Confidentiality and Data Protection (GDPR) 

All of the information provided to Root & Seed is protected by General Data Protection Regulations (GDPR) and is confidential unless disclosure is required by law. Root & Seed will keep your personal information confidential and secure following the GDPR guidelines.

Case information may be used for the publication of case reports or case studies. Any information concerning clients identity will be excluded from publication, thus maintaining my anonymity.

Root & Seed will not share your information with third parties without your consent. However, if there is a belief that there is a risk of significant harm to yourself or another person, the information may be passed onto an appropriate authority using the legal basis of vital interest.

If there is a genuine risk to a client’s safety, their GP or another professional may be notified for further support. Every effort will be made to discuss this with the client first.

 GDPR and Record Keeping 

• Personal data collected (via email, phone, website, BAATN, or ANP) is stored securely and only used for our work together.

• Personal data collected may include name, contact details, consultation notes, and health information.

• Personal and health data collected during consultations are stored securely on a password-protected computer.

• Online consultations are held on encrypted platforms.

• Consultation notes may be requested with at least a 14-day advance notice.

 Alcohol and Drugs 

Clients must attend sessions sober, as being under the influence of alcohol or non-prescribed substances can affect their ability to engage. If they use prescribed or maintenance medication, it should be disclosed.

 Emergency Protocol 

Since consultations are held online, immediate responses may not be possible in an emergency. Therefore, if there is an immediate crisis, clients should contact their GP, emergency services, or go to the nearest A&E.